Privacy Policy

Effective Date: 2025-09-24

TheNextGuide (“TNG,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information when you use our Services:

  • Personal Information: Name, email address, payment details, and other information you provide when creating an account or purchasing an itinerary.
  • Travel Preferences: Details you share to personalize your itinerary (e.g., interests, preferred activities, dietary restrictions).
  • Usage Information: Data on how you interact with our Services, including device information, IP address, and browsing activity.
  • Communications: Messages, reviews, or other content you submit through our platform.

2. How We Use Your Information

We use your information to:

  • Provide, customize, and deliver personalized travel itineraries.
  • Process payments and send transaction confirmations.
  • Communicate with you about your bookings, support requests, and updates.
  • Improve our Services through analytics and user feedback.
  • Comply with legal obligations.

3. Sharing of Information

We may share your information with:

  • Local Experts: To create customized travel itineraries tailored to your preferences.
  • Service Providers: Third-party vendors who support our operations (e.g., payment processors, hosting providers).
  • Legal Authorities: When required by law or to protect our legal rights, safety, or property.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Request a copy of your personal data.
  • Withdraw your consent at any time.
  • Object to or restrict certain data processing activities.

To exercise your rights, please contact us at the email below.

6. Data Retention

We retain your information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

7. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

8. International Users

If you access our Services from outside Portugal, please note that your information may be transferred to and processed in countries that may not provide the same level of data protection.

9. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the Services after changes are posted constitutes your acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: support@thenextguide.com

Address: Bus24x7 OÜ - Sepapaja 6, Tallinn, Estonia, 15551